Cancellation Policy

at NutricityWe try to process and ship orders quickly so that you receive your products on time.

Please read the cancellation policy below.

Cancellation period

• Orders can be cancelled within 24 hours After the order
• Cancellation requests must be contacted with the customer service team internally during this time.
• If you receive a cancellation request within 24 hours and before the order is shipped,
  We will refund the full amount to the original payment method.

Cancelled after 24 hours

• After 24 hours, most orders will be processed and ready for shipment.
• In this case, cancellation may not be possible.
• You can reject the receipt of goods upon delivery.
• After the order is returned to us and is in its original condition
  We will refund the product price (excluding shipping costs).

Important notes

• Refunds will be returned to the original payment method.
• Shipping costs cannot be refunded for orders canceled after 24 hours or in case of refusal to accept goods.
• If the returned product is not in its original condition, a restocking fee may apply.

Contact us

If you have any questions about this policy, please contact:

📧 Email: [email protected]