Refund and Return Policy

Latest update: November 2025

Thank you for purchasing products from Nutricity.

We are committed to making you satisfied with every purchase.

If you are not satisfied with the received product, please read the return policy and product return details below.

1. Return of goods conditions

Because we sell health and nutrition products, the safety and quality of the products are the most important things.

Therefore, we can return goods only in the following cases:

Can be returned when:

• You have received a damaged product, with defects or incorrect items.
• The item is still not opened, not used and is under the original terms.
• You have requested a refund for goods. 30 days From the date of receipt of the goods

Cannot be refunded when:

• The goods have been opened or used.
• No prior commitment or purchase proof.
• Goods that are designated as “unsold” or “not returnable”

2. Return of Goods

To initiate a refund:

1. Send email to [email protected] Ready to specify:
   • Order number
   • Reason for return
   • Product images (if necessary)
2. Our team will review your request and notify you of the return steps (if approved).
3. After receiving and verifying the goods, we will either issue a refund or ship replacement goods.

Note:

• Shipping for returns is the buyer’s responsibility, unless caused by our error.
• Refunds will be credited back to the original payment method. 5–10 business days After inspection

3. Goods seized or shipped incorrectly

If you have received damaged goods or incorrect items,

Please contact us within 48 hours After receiving the goods.

We may request a photo for verification before processing a refund or sending a new product.

4. Cancel Order

• Cancel the order Before shipment only
• If an order is delivered, it cannot be cancelled.

Please contact us quickly if you need to modify or cancel your order.

5. Contact us

If you have questions or need assistance with returns:

📧 Email: [email protected]

🌐 Website: https://nutricity.la