Delivery and shipping policy

Latest update: May 2026

Thank you for choosing to purchase products with Nutricity Laos. We are committed to delivering your orders accurately and reliably.

Order processing (processing time)

All orders will be executed within 1–5 business days (Not including weekends and holidays).

When the order is processed and shipped, you will receive an email confirmation with tracking details.

Delivery time (shipping time)

Delivery time may vary depending on your location.

Due date is 4–20 working days.

Note:

The exact delivery time will be shown on the payment page.
There may be a delay due to tax audits, shipping services, or periods with high order volume.

Delivery area

We ship throughout Laos and to some other countries. Details and delivery time will be shown on the checkout page.

Order tracking

When the order is shipped, you will receive a tracking number via email to check the real-time status.

Taxes, duties, and fees

The total price on nutricity.la includes VAT and any applicable import duties (if any). In most cases, there will be no additional charges upon receipt of the goods.

Damaged goods, lost or missing items

If your goods are damaged, lost in transit, or incomplete, we are happy to help:

Damaged goods: Please contact within 48 hours with product images and packaging.
Lost goods: If tracking is not updated or does not receive within the expected time, please contact support.
Out of stock: Internal notification within 48 hours after receiving the goods.

After verification, we will offer Adding new products or shipments without extra cost.

Restrictions on incorrect addresses

Customers are responsible for providing accurate address information. If an incorrect address is provided: